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Quality assurance consultants
Good services are not held together by one manager remembering everything. Quality assurance consultants put a repeatable system in place so issues are found, fixed and evidenced before anyone else spots them.
Typical work
- Designing an annual audit calendar that covers every key question
- Writing or refreshing audit tools so findings turn into actions
- Building a governance dashboard for trends, incidents and complaints
- Setting up feedback from people, relatives and staff
- Training managers to run audits and close actions properly
What good looks like
Audits are scheduled, completed on time and signed off. Every finding has an owner and a date. Trends are reviewed monthly, and the same issue does not appear in three consecutive audits without action.
Frequently asked questions
Do you provide the audit tools?
Accredited members of the register have access to our audit template bank, and most will tailor those tools to your service.